WHY IS AEP CHANGING METERS?

If you're an AEP customer, you may have received a notice in the mail informing you that your current meter will be replaced with a new one. This change is part of AEP's ongoing effort to modernize its grid and improve the accuracy of its billing system.

Reasons for the Change

There are several reasons why AEP is changing meters.

• To improve accuracy: The new meters are more accurate than the old ones, which means that customers will be billed for the exact amount of electricity they use. This can save customers money in the long run.

• To reduce outages: The new meters are equipped with technology that can help AEP identify and respond to outages more quickly. This can help to keep customers' power on during storms and other severe weather events.

• To support renewable energy: The new meters are designed to work with renewable energy sources, such as solar and wind power. This will help AEP to integrate more renewable energy into its grid.

• To prepare for the future: The new meters are part of AEP's long-term plan to modernize its grid and make it more efficient. This will help AEP to meet the growing demand for electricity in the future.

Benefits of the New Meters

The new meters will provide a number of benefits to customers, including:

• More accurate billing: The new meters are more accurate than the old ones, which means that customers will be billed for the exact amount of electricity they use. This can save customers money in the long run.

• Improved reliability: The new meters are equipped with technology that can help AEP identify and respond to outages more quickly. This can help to keep customers' power on during storms and other severe weather events.

• Support for renewable energy: The new meters are designed to work with renewable energy sources, such as solar and wind power. This will help AEP to integrate more renewable energy into its grid.

• Preparation for the future: The new meters are part of AEP's long-term plan to modernize its grid and make it more efficient. This will help AEP to meet the growing demand for electricity in the future.

The New Meters

The new meters are digital meters that are equipped with a number of features that make them more accurate, reliable, and efficient than the old meters. These features include:

• Two-way communication: The new meters can communicate with AEP's grid, which allows AEP to monitor the meter's performance and identify any problems.

• Power quality monitoring: The new meters can monitor the power quality of the electricity that is delivered to customers. This information can help AEP to identify and resolve any power quality issues.

• Remote connect/disconnect: The new meters can be connected or disconnected remotely by AEP. This makes it easier for AEP to connect new customers or disconnect customers who have not paid their bills.

The Changeover Process

The changeover to the new meters will be a gradual process. AEP will be replacing the meters in phases, and the entire process is expected to take several years.

When it's time to replace your meter, AEP will send you a notice in the mail. The notice will include information about the date and time of the changeover, as well as instructions on how to prepare for the changeover.

On the day of the changeover, an AEP technician will come to your home and replace your old meter with a new one. The process usually takes about 30 minutes.

Frequently Asked Questions

• Why is AEP changing meters?

AEP is changing meters to improve accuracy, reduce outages, support renewable energy, and prepare for the future.

• What are the benefits of the new meters?

The new meters will provide a number of benefits to customers, including more accurate billing, improved reliability, support for renewable energy, and preparation for the future.

• When will AEP replace my meter?

AEP will be replacing meters in phases, and the entire process is expected to take several years. AEP will send you a notice in the mail when it's time to replace your meter.

• What do I need to do to prepare for the changeover?

AEP will provide you with instructions on how to prepare for the changeover. Typically, you will need to make sure that your home is accessible to the AEP technician and that your pets are secured.

• How long will the changeover take?

The changeover usually takes about 30 minutes.